Help Center

All delivery dates shown are estimates only and are *NOT* guaranteed. We don't want you to be disappointed so please order well in advance if you absolutely need a gift by a certain date as we cannot guarantee delivery for any date.

Your postage label is generated straight from your order so we can't change your address but please contact us ASAP so we can advise you what we can do. It is a buyers responsibility to ensure the full and correct delivery address is given when ordering.

To find the perfect fit, measure your dog’s chest girth (around the widest part of the ribcage), neck girth, and back length (from the base of the neck to the base of the tail). Compare these measurements to our size chart. If your dog is between sizes, we recommend choosing the larger size for comfort and mobility. If you need help, feel free to contact our customer support!

If you accidentally order the wrong size, we’re happy to offer an exchange, but please note that postage costs for returns and reshipping are the responsibility of the customer. To avoid sizing issues, be sure to measure your dog carefully and refer to our size chart before ordering. If you need help with sizing, just ask—we’re here to help!